Returns and replacements for more time: the response from realme to the coronavirus

The crisis of the coronavirus forcing companies to adapt and change the way in which they work and give service to the customers. We have seen how brands such as Xiaomi repair now phones home, at a time like this. Also realme announces changes in their after-sales services during this situation, to protect all those with a phone from the brand.

The changes in the requests for a refund or replacement. So if you have a mobile realme, and in times like the present when you have problems with the device, the brand is going to give you a greater coverage, to help you solve this problem in the best way possible.

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Changes in the after-sales service

Due to the current situation, realme sees a need that your after-sales service suits, so that it will respond in an appropriate way, that will be of help to the users. Therefore, there are two main changes that we find, with the upgrading of these services.

In the case of

the request for reimbursement, the brand announces that the validity of such refund is extended for two more months. While in the case of the replacement request, the expiration date of the replacement is extended two months. In addition, if you have a phone from the brand that should be replaced as soon as possible, you’ll be able to use the service of direct replacement in the official website of the brand, at this link. This will avoid that you have to go out to the street, thereby ensuring your safety.

These changes are already in forcefrom this Monday 23 march. So all those with a phone realme will be able to use these two options in the case that it is necessary. Especially important if you have a phone from the brand that has broken, or you are having problems functioning. In a situation like the current one is particularly annoying that doesn’t work well, so you can use this service to replace the phone.

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