Problems with Samsung? Find out how to contact them

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Problems with Samsung? Find out how to contact them 1

If you have a problem with a Samsung mobile device, appliance or appliance, you can contact the service of technical support to resolve your concerns or go to one of the closest stores. There are many ways of contact with which you can communicate with Samsung, so we will tell you how you can do if you want to call, write or visit the Samsung technical support service.

Technical support

If you have a problem that you do not solve, you are facing any incident or you have any questions about any of the company’s products, you can contact the technical support service so that help you. It is important that before contacting you have all the information that they may request, such as a product serial number or information about your model.

Request repair

If you want to request the repair of your product or know the status of your repair, you can easily do so in the corresponding web sections for it. It is recommended that you log into your account to facilitate the task.

For request to repair your productYou just have to select the product and know the different options they have to solve your doubts online or request the repair. They have information on smartphones, tablets and wearables, TV and audio, appliances, monitors and laptops. Also, you can register your product that you have purchased if you have not already done so. To do this, log in with your Samsung account or register.

If what you want is to order directly a repair you can do it here. You just have to include your name, phone, email and serial number or IMEI of your product. You can know the status of your repair from here putting your email or phone number and ticket number. Accept the privacy policy and terms and conditions.

Support Videos

Another thing you can do is watch the Samsung support videos, in which you will discover tricks, tips and how to fix simple problems. In them you can find the answer to your doubts or concerns. You can do it from here.

You can also sign up for the company’s classes with which you can make the most of your smartphone. It is the perfect option for those who have just bought a new mobile or do not know where to start, or want to get the most out of theirs.

Manuals and downloads

To get more out of your Samsung products or find out how they work, even to solve simple problems, you can consult the manuals, downloads and software that have been made available to us. You can download them in the section Handbookit is or in repair guides. You will find manuals for all the brand’s products, so you will not have problems with finding just what you are looking for and accessing official information that can help you a lot to get rid of doubts.


Samsung Community

In the Samsung community you will see news, conversations, tips, frequently asked questions and much more. If you enter your search in the different sections you can further refine the results. Although its appearance is not very attractive, it is functional.

samsung community

If you want to ask a question or express yourself in the community so that other people like you can answer you, in addition to technical support, you can join the conversation by logging in with your Samsung account. If you think that the other means of contact are not enough for you or you are looking for something else, join the community where you can also help others.

Nearest technical service

You can ask appointment on Samsung and know your nearest center from own page. If you want your closest center to appear, you must allow the web to access your location, since the result will appear more easily.

nearest center

To find your closest technical service, you have to choose the category of corresponding product, enter your city, town or postal code and accept the search radius. If you do not find results, expand it since there may not be centers at that distance. Remember to choose the most appropriate technical center for your needs and request an appointment at the Samsung facilities to avoid unnecessary travel.

Contact Samsung

If you are looking for a more direct contact and for a technician to solve your doubts, you can contact Samsung right now in different ways, so we are going to comment on the most important ones. You can do it by phone, email, chat, social networks and forms, although remember that most of these options have a specific schedule.


To contact Samsung by phone, you can do it from the phone 91 175 00 15. Remember that you have technical service 24 hours a day and every day of the week if your questions are for mobile telephony. Therefore, you can call at any time to receive information and support in the case of smartphones, tablets and wearables. However, if you need technical support for electrical appliances and TV&AV, the hours are Monday through Friday from 9:00 a.m. to 8:00 p.m.

If you want information about promotionsYou can call 91 022 02 62 from Monday to Friday from 10:00 a.m. to 6:00 p.m. for promotions of Smartphones, tablets and wearables. In the case of TV & AV promotions and household appliances, the telephone number is 91 252 32 33 and the hours are the same.

If you want to know the status of a online orderYou have to do it from Monday to Friday from 9:00 a.m. to 6:00 p.m. on the phone 91 175 00 18. This is interesting in case you have requested a product and it does not arrive, you want to see if you can change your order or have any questions last minute.


If you want you can contact Samsung so that they respond to you in an average of 24 hours maximum. You have to enter this Contact Form which is the one that they have enabled as an email to contact technical support. You just have to include your name, email, phone number, product information (category and model) and the subject of your message and content. You can send files by uploading them in the form itself. Confirm that you are not a robot and submit.

Even if they answer you within 24 hours, remember that the service is not 24 hours a day, but they will answer you from Monday to Friday from 9:00 a.m. to 8:00 p.m. If your query is for mobile telephony, you are urgent and you are out of hours, it may be better for you to call by phone.

You can also make an inquiry in the next section. Choose your device model and include your name, phone, email and question. To know the status of your order online, you can send an email to [email protected] for a response within 24 hours.

Online chat

Another more direct form of contact if you do not want to call by phone and you do not want to wait for your email to be answered is online chat. You can access it from Live chat. Remember that technical support is available through online chat from Monday to Friday from 10:00 to 18:00. If you respond after hours, a Bot will respond to tell you to contact again during hours or to send an email.

online chat

Social networks

To clear up doubts, find out about the company’s news, discover promotions or even find other means of contact, you can find them on their social networks. For this reason, we tell you where they have a presence so that you can contact them directly through social networks.

samsung social media

You can do it in:

Contact for the hearing impaired

People deaf and hard of hearing too will be able to contact Samsung technical support in a more direct way through video conferencing. They will be attended by one of the sign language interpreters available to the company’s clients. This is part of Samsung’s commitment to offering a better service to all of its users.

The schedule of video calls in sign language is from 9:00 a.m. to 8:00 p.m. if you want to receive service in Spanish sign language or from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m. if you want to receive service in language Catalan sign. You can make the call from here.

video call hearing impaired samsung

Although you can make the video call from anywhere, it is recommended that you do it in a well-lit place, without noise and with a good internet connection to access support in better conditions.

Official Samsung stores

If you go to the closest Experience Store you can access exclusive offers for a limited time or talk to certified experts to get quick solutions. These stores are located in Madrid, Catalonia and Valencia. If you want to know which is your nearest store, see here:

  • Store Samsung By Phone House CC La Vaguada Madrid
  • Samsung By Phone House CC Príncipe Pio Madrid Store
  • Store Samsung By Phone House CC La Gavia Madrid
  • Samsung By Phone House CC Plenilunio Madrid Store
  • Samsung By Phone House CC El Saler Store
  • Samsung By Phone House CC Splau Store
  • Samsung By Phone House CC Gran Vía 2 Store
  • Store Samsung By Phone House CC La Maquinista
  • Samsung By Phone House CC Espai Girones Store

samsung store

There are also different retail stores in different shopping centers in Spain that you can go to, but they are not so focused on technical support but on sales.

retail stores

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