How can I get my Steam account back if it has been stolen?

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Recover stolen Steam account

Steam it is a service that hardly needs an introduction for those who are passionate about video games. It is one of the best platforms to play video games from your computer, created in September 2003 by Valve. In it you can find titles from large studios and independent developers.Whether you use it a lot or not as often, one of the main fears you will face is that someone will take over your Steam user and take advantage of it. Therefore, we are going to give you some tips to prevent them from stealing and recover your Steam account in case someone has stolen it.

Prevent your account from being stolen

To avoid subsequent problems, it is essential that you take a series of precautionary measures by means of which you avoid as much as possible that your Steam access is stolen and misused.

First of all, you must use your real information and keep it updated, so it will be easier to retrieve it if something happens. In addition, it is recommended that you use a strong and secure password, and that you change it frequently.

Check your email frequently for notifications, such as spam. Thus, if someone tries to enter your Steam you will find out before.

Prevention tips

It is important that you take precautions to keep your steam safe. Some basic precautionary tips are:

  • Stay safe on the web, sites and apps. Do not enter from an external link or access unknown sites.
  • Activate the option “Alert for external links” in Steam settings, to alert you to links to third-party sites.
  • Take special care of who you communicate with.
  • Don’t accept trade offers from people you don’t know or aren’t your friends.
  • Do not enter free game sites, free skins or money on Steam as it is surely a scam.
  • Do not access Steam on other people’s computers, only on trusted devices.

Set up Steam Guard

A good way to keep it safe is to activate the 2 factor authentication, which Valve refers to as Steam Guard. In this way, if someone tries to log in from an unknown device, be it you or someone else, they will request a additional code that you receive in your email or is generated in the mobile app.

The security codes are automatically updated every 30 seconds, so if they are not entered within this time, your user will not be able to access. Therefore, it is almost impossible for them to be guessed or discovered. On the other hand, if you have already logged in with this code, no one else will be able to do it since they only work once.

For activate Steam Guard step by step:

  • Log in
  • Go to Parameters
  • Choose Bill to see your security status
  • Click Manage Steam Guard Protection
  • Choose the method that interests you the most

What to do if your access is stolen

Once you recognize what has happened, you must act immediately to avoid greater evils. Access the technical support service provided by the company to regain your access by resetting the password or contact in another way if this is not possible.

Steam support

Before changing your Steam password, you need to make sure that your computer and email are secure. Only then can you prevent intruders from stealing from you again.

Analyze your equipment

Viruses, keyloggers, spyware or any other malicious code could take over your Steam data. Before restoring your access, you have to use a good antivirus and antispyware to check that you don’t have them on your computer. If so, delete it immediately.

The programs you use must be up-to-date, just like your operating system, to protect yourself against vulnerabilities that arise over time.

Change your email password

You must check that you email is safe, so for this you must change your password. Thus, you will prevent the thief from entering your Steam again or interfering with your recovery process. It is something that we recommend that you do frequently.

We recommend that you take the opportunity to use an even more secure password, with numbers, letters, capital letters and a sign. Above all, it should not be easy to recognize or discover.

Change Steam password

How can I get my Steam account back if it has been stolen? 1

Once you have changed the email password and verified that your computer is secure, you can change the password to recover your Steam. From the support you have to indicate “restore password” and they will ask for your email or phone number.

Once you do this, you can use Steam normally. But remember to exercise caution!

Proof of ownership

Proof of ownership Steam

If you cannot solve your problem by changing the password or through Steampowered, you can recover your username by verify proof of ownership.

Proof of ownership is done by submitting Payment information that has been used or given activated product keys previously with Steam. You can use credit cards, bank transfers, product and mobile keys as proof of ownership.

Choose the method of purchase used and follow the instructions to present this proof with which you will show that it really belongs to you.

Problems in the recovery process

If you can’t complete the recovery process, don’t worry. You can contact support even if someone has changed your associated phone, email or password. In case you get stuck in the process, it is important that you check that you are entering the requested information at all times.

Yes you look for the account, the recovery system requests your Email address, not the current one. By entering it, you will be able to identify it or discover new options to find it if it has been changed by the cybercriminal.

If you are unable to complete the recovery process, the Steam Support team going to verify that Steam is yours. Therefore, you should give him as much information as possible.

Between the data to collect to contact support we highlight:

  • Any possible username.
  • Proof of ownership.
  • The email addresses used that you remember.

You’ll get response within a maximum period of 48 hours, in which they will have solved your problem if you have given reliable proof that it really is yours.

Steam credits

If your concern is lose your Steam credits Fearing that whoever has stolen your access has used them, just worry about acting as soon as possible, since the company’s security policies have already thought about it.

Steam trading cards are not delivered to the players at the moment, but are made with players of proven legitimacy who have been playing each game for a long time. Additionally, awards are received retroactively. In this way, if you recover your access as soon as possible, you will not have problems with it.

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