The World Health Organization already enabled days ago your own bot in WhatsApp to keep us informed on the coronavirus, subsequently, in addition, it launched also in Spanish. This has not prevented, however, the Government of Spain has created its own chatbot or assistant conversational for the same purpose: to provide data and advice up to date, reliable, and easy to understand.
It’s called ‘Hispabot-Covid19’ and, basically, it is a channel query automatic WhatsApp that uses artificial intelligence and natural language to respond to official information and precise, the questions and doubts which can arise around the COVID-19. In Xataka Android, we have already tried to explain to you how it works.
Recognizes more than 200 questions
Driven by the State Secretariat for Digitization, and Artificial Intelligence, ‘Hispabot-Covid19’ is a service chatbot that will allow citizens get immediate answers to the most common questions about the coronavirus during the 24 hours of the day. It has been created on WhatsApp Business API, using the global platform of communications Vonage API and Network.it is as a point of contact. In addition, it has counted with the collaboration of the once Foundation to ensure its accessibility.
This tool, which has been tested with more than 200 questions that can be made 1,000 different waysuses information from sources of the Ministry of Health and other official bodies and related to symptoms of the disease, prevention measures, information protection, current figures, contact numbers, etc
To use Hispabot-Covid19 through WhatsApp for Android, simply follow the sisguientes steps:
- Although you can always start the conversation without adding the contactour recommendation is that you save the number +34 600 802 802 in the phone contacts, either through the app of WhatsApp or the Agenda of your mobile.
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Opens a conversation with that contact and write the word “hello” in a message to get the conversation started.
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Then the service will welcome you you and inform you on the topics about which information can be provided.
- From there, you can ask, for example, by rumours and news, by the symptoms of the coronavirus, how you can catch it, what shops will be open, where you can go shopping, etc, Those questions can be single words or phrases more elaboratethe bot will recognize the key terms.
According to have confirmed from the Ministry, the objective of ‘Hispabot-Covid19’ is to contribute “to reduce the pressure on the lines-of-care telephone healthoffering an alternative to information easy and available at all times.” This new tool joins Assistance COVID-19the website and official mobile app of self-diagnosis and information about the disease, which is already available in several autonomous communities.
it was originally published in
Xataka Android
by
Laura Sexton
.
