How to fix the “Phone offline” error on WhatsApp Web

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WhatsApp Web is the desktop version of the application, which we can access from the computer’s browser. A version of the messaging app known to users in Spain and that is used quite frequently. Although when using this version we find some common problems, one especially frequent.

The most common of all is the Phone message offline when we open WhatsApp Web. When you get this message on the screen, you cannot use the desktop version of the application, so it is an annoying problem that we must solve as soon as possible. In this situation there are several situations.

Bad internet connection?

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If WhatsApp Web is showing us this message on the screen, the cause the internet connection is not good. In this case, try to access other web pages or applications, to see if the connection is working as it should. This is something that we must do both on the computer and on the mobile.

If you detect problems with your Internet connection, it is best to try to restart the router, so that these problems are put to an end. This is something that usually works well in getting your internet connection working fine again. If, after doing this, this message continues to appear on the screen, there are other aspects to check.

Has WhatsApp crashed?

WhatsApp downdetector

WhatsApp Web is really an application client on the phone, so it totally depends on this app. This means that if the application has been crashed, we will not have access to the desktop version on the computer. In this situation, it is best to check if WhatsApp has fallen or not, since it could be the explanation for this problem. Also, it is not uncommon for the app to crash, so it is always a possibility.

We can use Downdetector to see if WhatsApp has fallen, since this page shows the incidents that the application has suffered in the last 24 hours, in addition to a map showing the areas in which said failure occurs. Thus, you can see if it is also something that affects your country or region. It is useful information that will allow us to confirm or rule out this possible origin.

Close the WhatsApp Web session

WhatsApp close active session

The problem may be in the link between WhatsApp Web and the application on Android. The best we can to do is close the active session at those times on the computer and then start a new one. A kind of restart, which in many cases will allow us to use the web client without any problem again. To close that session, the steps to follow are:

  1. From WhatsApp Web: Click on the icon of the three upper dots and select the option Close session.
  2. From WhatsApp:
    • Open the application on Android.
    • Click on the top three vertical points.
    • Enter WhatsApp Web.
    • Close the session.

WhatsApp Web login

Once you have closed the currently active session, you will have to start a new one. It is the same process that we have to follow when we use this web client for the first time. The steps are the following:

  1. Enter the web on your computer.
  2. Open WhatsApp on your phone.
  3. Click on the top three points.
  4. Enter WhatsApp Web.
  5. Point the phone at the QR code on the computer screen.
  6. Wait for the code to be recognized.
  7. You can now use the desktop version.

Try in another browser

Incognito mode

It is likely to be the browser you are using on your computer at that time the one that is giving problems when using WhatsApp Web. You can always try using a different browser on your computer, to see if from another it is possible for you to log in normally on the web. There are times when this may allow you to log in.

Another option is to use the incognito mode of the browser that you are using at the moment. Sometimes a website does not load or gives problems in normal mode, but by using incognito mode we can have access normally. Try this, to see if that way you can enter WhatsApp Web.

Clear WhatsApp cache

Clear WhatsApp cache

A solution that we can always turn to when faced with problems is clearing the application cache on Android. It is possible that some of the data that has accumulated in this cache is causing problems when using WhatsApp Web. We can try to clear this cache and then try again to use the web version of the application.

  1. Open the settings in Android.
  2. Go to Applications.
  3. Look for WhatsApp in the list.
  4. Enter the app.
  5. Go to the Storage section.
  6. Click on clear cache.

The entry How to solve the error “Phone offline” in WhatsApp Web appears first in The Free Android.