Amazon has become a leading shopping platform and, practically any product and object that we can imagine Is here. But in addition to our personal purchases, we can also make and receive gifts. And as we know, they are not always to our liking, because we don’t like them, whether we have them or not. In such a case, we ourselves can return a gift from Amazon’s own website in a simple way.
If we are the buyers, the return is made practically the same as a normal product. The logical thing is that, having acquired the object, we keep the data of the package, especially the order number that we will be required at the time of making the return.
For example, if we buy a gift like clothing or footwear and arrives at the recipient’s home, it is important to mark the option of ‘gift ticket’ during the order. In this way, this person can return it if it is not worth it.
And if we have been the recipients of an Amazon gift from someone, we can also return it. This procedure can be carried out and the buyer in question will not know it if we want it to. Amazon explains that, depending on the type of return and purchase that has been made, one method of refund will be received or another.
As a clarifying note, if the object that we intend to return has not been marked as a gift or contains more than one product, the return cannot be processed from My orders. In this case, to complete the procedure we must contact the Customer Service department to resolve the incident. And it is that to exchange a product directly for another or, to receive a full refund, the process can only be carried out by the person who has bought the gift.
This is how I return a gift on Amazon
The return of a gift on Amazon (provided that the buyer has chosen this option during the purchase process), is totally confidential as confirmed by the company itself. The person who sent you this package will not find out about it.
First of all, you should know that you have 30 days to process the return and the deadline is extended in times like Christmas, where incidents grow widely and delays sometimes occur.
To start, you have to access the Returns Center from Amazon from your computer or mobile phone. They will ask you to identify yourself with your user account. If you don’t have it, you will have to create it. It will only take a few minutes.
Next, you will have to enter the order number (order ID) of the product. This code is made up of 17 digits. According to Amazon, it is found on the purchase receipt. You will not have it, since you have not acquired the item. Instead, the company details that yes, you should have received a digital gift receipt in your email with the order number.
If you can’t find either receipt, contact Amazon. They will require some information to help you locate the gift, such as the tracking number or the name of the buyer. The information Amazon asks for must be on the package you received. In case the product has not been marked as a gift, a common mistake on the part of buyers, you will be asked to contact Customer Service.
Once you have entered the ID, click on the tab Continue. Next, the list of products will appear and you will have to select what you want to return. Indicate the number of objects to return and, later, you will have a drop-down where you can choose if you wish the reason for which you proceed to return the gift.
Now you will have to select the return method. If you are the recipient, the refund will be made through a gift voucher on the Amazon website once the company receives the product and makes sure that it is in good condition. This check will be added to the account from which you managed the return.
If you are the buyer, you will receive the refund through the original payment method. When the process has been successfully completed, Amazon will send an email specifying the date, amount and details of the refund.
Then it is time to print the label that is generated. This step is unavoidable. Therefore, if you do not have a printer, you should ask someone to do it for you. You don’t have to do it in the moment. You can also print it at another time through a link that you will receive by email.
Once you have it all pack the product keeping if possible all the original elements as you received them and without degrading. This will avoid problems when processing the return. Enter the return authorization inside the box and paste the label shipping (now printed) abroad. As we have said, Amazon explains that if you have the manufacturer’s package or packaging, you must use it to return the gift in question. And this is the end of the process.
Aspects to consider when returning a gift
If we have done the previous steps as described, we should not have any added problems. However Amazon includes some clarifications in its return policy of which you have to be aware.
We have already explained the difference in the return procedure whether we are the buyer or the recipient. But in any case, you must always return the products in the exact condition in which you received them, including all original accessories. In case of not fulfilling this requirement, Amazon advises that reduce the amount of refunds of the returned objects. In section Refunds details are provided from Amazon.
Also make sure if you want to return your gift safely. If you have doubts, you should know that when the returns department has processed the return of the product, you will not be able to claim it again.
And one last notice related to safety. Before returning any gift or product that may contain personal data (computer, tablets, mobile phones, cameras …), delete this information.
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